Man with Van Tooting Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Tooting provides removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the below meanings:

1.1 "Company" means Man with Van Tooting, the provider of the removal and related services.

1.2 "Customer" means the individual or business who requests or books the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, furniture disassembly or reassembly, or related services provided by the Company.

1.4 "Goods" means all items, belongings, furniture, personal effects or equipment handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Service Area" means the geographic areas in which the Company offers its services, primarily within local and regional locations accessible by road in the United Kingdom.

2. Scope of Services

2.1 The Company provides man and van removal services for domestic and commercial customers, including local moves, small-scale relocations, and transport of individual items.

2.2 The specific details of the Services, including the number of vehicles, personnel, estimated duration, and collection and delivery addresses, will be agreed with the Customer at the time of booking.

2.3 Any additional services requested on the day of the move, such as extra stops, additional labour, or handling of more items than originally described, may be provided at the Company’s discretion and may incur additional charges.

2.4 The Company reserves the right to refuse to carry any Goods that, in its reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to property, vehicles, personnel, or other Goods.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as notified from time to time. A booking is not confirmed until the Company has provided written or verbal confirmation.

3.2 At the time of booking, the Customer must provide accurate and complete information including, but not limited to, collection and delivery addresses, access conditions, property type, number of floors, parking restrictions, anticipated volume of Goods, and any special handling requirements.

3.3 Any quotation provided by the Company is based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company reserves the right to amend the quotation or charge for any additional time, labour, or resources required.

3.4 Quotations are normally given as either hourly rates or fixed prices. Where the quotation is based on an hourly rate, the chargeable time starts when the vehicle and team arrive at the agreed collection address and ends when the last item is unloaded at the final delivery address, subject to any minimum charge period specified at the time of booking.

3.5 Where a fixed price is agreed, it is based on the information provided at the time of booking. Significant changes to the job, such as additional items, changes of address, or delays beyond the Company’s control, may result in additional charges.

4. Access, Parking and Customer Responsibilities

4.1 The Customer is responsible for ensuring that suitable parking is available for the Company’s vehicle at both the collection and delivery locations. Any parking permits, dispensation, or arrangements required must be organised by the Customer unless otherwise agreed.

4.2 Any parking fines or penalties incurred as a result of the Customer’s failure to arrange adequate parking, or instructions to park in restricted areas, will be payable by the Customer.

4.3 The Customer must ensure that the properties at both ends are accessible, safe, and suitable for loading and unloading. This includes ensuring that stairways, corridors, lifts, and doorways are clear and that floors are protected where necessary.

4.4 The Customer must be present or represented during the collection and delivery to provide access, directions, and instructions. If no one is present, the Company may wait for a reasonable period and then either cancel the job or rearrange at its discretion, and waiting or rearrangement charges may apply.

4.5 The Customer is responsible for securing valuables, documents, money, jewellery, and other high-value items. The Company recommends that such items are transported personally by the Customer where possible.

5. Packing and Preparation of Goods

5.1 Unless expressly agreed, the Customer is responsible for packing and preparing all Goods for transport. This includes using appropriate boxes, wrapping, and protective materials to minimise the risk of damage.

5.2 The Company may offer packing services by prior arrangement. If packing services are requested, the scope, materials, and charges will be agreed before the move.

5.3 The Customer must ensure that all fragile items are clearly marked and that any special handling requirements are communicated to the Company in advance.

5.4 The Company is not responsible for the condition of the contents of boxes or containers that were not packed by the Company, nor for any damage arising from inadequate or inappropriate packing by the Customer.

6. Payments and Charges

6.1 The Customer agrees to pay the charges set out in the quotation or as otherwise agreed prior to the commencement of the Services.

6.2 The Company may require a deposit or prepayment to secure the booking. Any such requirement will be communicated at the time of booking.

6.3 Unless otherwise agreed in writing, payment of the balance is due on completion of the Services on the day of the move. The Company may accept various payment methods, as advised to the Customer in advance.

6.4 If payment is not made when due, the Company reserves the right to charge interest on the overdue amount at a reasonable daily rate until payment is received in full.

6.5 All charges are quoted exclusive of any applicable taxes unless stated otherwise. If applicable, taxes will be added to the invoice in accordance with UK law.

6.6 Any additional time, labour, or services not included in the original quotation will be charged at the Company’s standard rates in force at the time of the move.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving notice to the Company via the same communication method used to make the booking, or as otherwise agreed.

7.2 If the Customer cancels more than 7 days before the scheduled date, any deposit may be refundable at the Company’s discretion, subject to reasonable administrative charges.

7.3 If the Customer cancels within 7 days but more than 48 hours before the scheduled date, the Company reserves the right to retain part or all of the deposit or to charge a cancellation fee reflecting the time reserved and any costs incurred.

7.4 If the Customer cancels within 48 hours of the scheduled date, or fails to provide access on the day, the Company may charge up to 100 percent of the quoted price to cover lost work and costs.

7.5 If the Customer requests a change of date or major amendment to the booking, the Company will endeavour to accommodate the request but cannot guarantee availability. Additional charges may apply if the change results in extra travel, time, or resources.

7.6 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or other events that make it unsafe or impossible to carry out the Services. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative date or a refund of any deposit paid.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

8.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to adequately pack, protect, or label Goods.

(b) Loss or damage to items of fragile or delicate nature, including but not limited to glass, china, electronics, artwork, or antiques, unless the Company has undertaken professional packing of those items.

(c) Loss or damage where Goods are moved at the Customer’s own risk against the advice or warning of the Company’s staff.

(d) Loss or damage caused by wear and tear, inherent defects, or pre-existing damage.

(e) Loss or damage to the contents of drawers, wardrobes, or furniture left filled unless agreed otherwise in advance.

8.3 The Company’s total liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable amount per job, taking into account the nature and value of the Goods and the charges paid. The Company may offer enhanced cover by prior agreement and at additional cost.

8.4 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising from or in connection with the Services.

8.5 The Customer is responsible for arranging any additional insurance cover for the Goods if required. The Customer should check their home, contents, or business insurance policies to ensure adequate protection.

8.6 The Company will not be responsible for loss or damage arising from circumstances beyond its reasonable control, such as acts of nature, road closures, traffic congestion, accidents involving third parties, civil unrest, or compliance with legal requirements.

9. Damage to Property

9.1 The Company will take reasonable care to avoid damage to property at collection and delivery locations. However, the Customer must notify the Company immediately of any alleged damage to property that occurs during the move.

9.2 Any claim relating to damage to property or Goods must be reported to the Company as soon as reasonably possible and in any event within 7 days of the date of the move. The Customer should provide details and evidence to support the claim.

9.3 Where damage is proven to be caused by the Company’s negligence, the Company may choose to repair the damage, arrange for a third party to repair it, or offer a reasonable financial settlement.

10. Prohibited and Restricted Items

10.1 The Company will not transport the following items:

(a) Illegal substances, stolen goods, or items whose possession or transport is unlawful.

(b) Explosive, flammable, or hazardous materials, including gas cylinders, fuel, paint, solvents, and chemicals.

(c) Live animals, pets, or plants, unless expressly agreed and compliant with applicable regulations.

(d) Perishable goods or items requiring temperature-controlled transport.

10.2 The Customer must not pack or include any prohibited items within the Goods. The Company reserves the right to refuse to load or to remove from the vehicle any items it reasonably believes are prohibited or unsafe.

11. Waste and Rubbish Regulations

11.1 The Company is a removal and transport provider and not a licensed waste carrier unless expressly stated. The Company cannot dispose of waste, rubbish, or items that are intended purely for disposal unless arrangements are made in compliance with waste regulations.

11.2 Where the Company agrees to remove items for disposal, the Customer confirms that they are the owner of those items or have the legal right to dispose of them.

11.3 The Customer must not request the Company to dispose of items in an unlawful manner. Fly-tipping or dumping of Goods is strictly prohibited, and the Company will not participate in any activity that breaches UK waste laws.

11.4 The Customer remains responsible for ensuring that any items classified as waste are handled and disposed of by licensed operators in accordance with applicable environmental legislation.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 The Company aims to resolve complaints amicably and in good faith. The Customer may be asked to provide written details, photographs, or other evidence to assist in investigating the complaint.

12.3 If a dispute cannot be resolved directly between the parties, either party may consider seeking independent advice or using mediation or other alternative dispute resolution methods, without affecting any statutory rights.

13. Privacy and Data Protection

13.1 The Company will collect and use personal information about the Customer for the purpose of managing bookings, providing Services, processing payments, and communicating about the Services.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such information secure and confidential.

13.3 The Company will not sell the Customer’s personal information to third parties. Information may be shared with third parties only where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.

15.2 The failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understanding or arrangements, whether oral or written.

15.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.

15.5 Nothing in these Terms and Conditions shall confer any rights on any person or entity other than the Company and the Customer, and no third party shall have any rights under the Contracts Act 1999 to enforce any term of this agreement.

By confirming a booking with Man with Van Tooting, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.