These Terms and Conditions set out the basis on which Man With Van Tooting provides removal, transport, loading, unloading, and related man and van services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms apply to domestic and commercial jobs unless otherwise agreed in writing. In these Terms, references to we, us, and our mean the service provider, and references to you and your mean the customer.

We aim to provide a professional and reliable man with van service that is suitable for single-item moves, small removals, furniture transport, collections, deliveries, and similar work. The exact scope of each job depends on the details provided at the time of booking, including access conditions, item size, number of items, and any special handling requirements. All services are subject to availability, vehicle suitability, lawful access, and safe working conditions.

These terms are designed to be clear and fair. They set out how bookings are made, when payment is due, what happens if a job is cancelled or delayed, and how responsibility is shared for damage, waste, and legal compliance. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.

Booking process
Bookings for a man and van in Tooting may be made by agreeing a job verbally or in writing, subject to confirmation from us. A booking is only confirmed once we have accepted the job details and, where requested, received any deposit or advance payment. The information you provide must be accurate and complete. This includes collection and delivery addresses, floor levels, parking restrictions, access limitations, item descriptions, estimated volume, and any need for dismantling, carrying assistance, or waiting time.

We may refuse or cancel a booking if the information supplied is incomplete, misleading, unsafe, or if the job is beyond the capacity of the vehicle, staff, or equipment available. If the scope of the work changes after confirmation, we reserve the right to revise the price, timing, or service plan. Any changes should be notified as soon as possible so that we can assess whether the revised job remains feasible.

The customer is responsible for ensuring that all items are ready for collection at the agreed time and that any necessary permissions are in place, such as parking arrangements, building access approvals, or lift reservations. Delays caused by lack of access, missing keys, incorrect addresses, restricted entry, or unprepared items may result in additional charges. For larger or time-sensitive bookings, we may require further information or photographs in order to assess the job accurately.

Payments and pricing
Prices for man with van services may be quoted as fixed fees, hourly rates, or a combination of both. Any quote is based on the information available at the time and may change if the job differs from the description provided. Unless stated otherwise, quoted prices are exclusive of additional charges that arise from waiting time, congestion, tolls, parking, additional labour, extra stops, excess mileage, or the handling of items not disclosed at booking.

Payment is due in full on completion of the job unless we have agreed a different arrangement in writing. Where a deposit or part-payment is required, that amount may be non-refundable unless cancellation is made within the permitted period set out below or unless we agree otherwise. We accept payment methods notified at the time of booking. Failure to pay on time may result in interest, recovery costs, or suspension of future services, to the extent permitted by law.

If an invoice is issued, it must be settled by the due date shown on the invoice. Any dispute about an invoice must be raised promptly and in good faith. A billing dispute does not remove the customer’s obligation to pay undisputed amounts. We may request reasonable proof of identity or authority to pay before releasing goods, particularly where the booking is made on behalf of a business, landlord, tenant, or third party.

Cancellations, rescheduling, and waiting time
You may cancel or reschedule a booking by giving us notice as early as possible. The amount refunded, if any, depends on the timing of cancellation, whether the vehicle has been dispatched, and whether work has already started. If a booking is cancelled after our team has been sent to the job, a charge may apply to cover fuel, time, and administrative costs. If the service has begun, you may be charged for the work already completed.

Where a deposit has been paid, it may be retained in whole or in part to cover losses caused by late cancellation or failed attendance, especially where we have reserved staff, time, or equipment. If we need to reschedule due to operational issues, vehicle problems, adverse weather, road closures, or events beyond our control, we will use reasonable efforts to offer an alternative time. We are not liable for indirect loss arising from such changes, provided we act reasonably.

If you are not ready at the agreed time, waiting time may be charged at the applicable hourly or pro-rata rate. If delay causes us to miss other bookings, we may charge for the full booked slot or cancel the job if it is no longer practical to complete. If you are absent and cannot be contacted, or if access is impossible, the booking may be treated as a cancellation at the customer’s request and charged accordingly.

Liability and responsibility
We will take reasonable care of items entrusted to us and will use reasonable skill and diligence in carrying out the service. However, liability is limited to the extent allowed by law. We are not responsible for pre-existing damage, items that are inadequately packed, loosely assembled furniture, hidden defects, or losses caused by the customer’s own actions or instructions. Customers should ensure that fragile, high-value, or sentimental items are adequately protected and declared in advance.

Unless otherwise agreed, the customer remains responsible for disconnecting appliances, draining fluids, removing hazardous attachments, and ensuring that items are safe for handling. We are not responsible for damage caused by structural weaknesses in premises, including doors, stairways, lifts, handrails, flooring, or access routes that are not suitable for the movement of bulky goods. Any claim for loss or damage must be made as soon as reasonably possible, with supporting evidence such as photographs and a description of the issue.

Our total liability for any claim arising out of a single booking shall not exceed the amount paid for the service, except where the law requires otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. We shall not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.

Customer obligations and site conditions
The customer must ensure that goods are lawful to transport and that no item handed to us contains prohibited, dangerous, stolen, or undeclared hazardous contents. We may refuse to carry any item that we reasonably believe to be unsafe, unlawful, unstable, leaking, contaminated, or otherwise unsuitable for transport. The customer is also responsible for providing accurate details of property access, including stairs, lifts, loading bays, road restrictions, and any other condition that may affect the work.

If we are required to move items over unusually long distances, through restricted access, or in conditions that increase risk or labour significantly, we may apply an additional charge or decline the task. You must ensure that parking is available where reasonably required. Any parking fines, penalty charges, clamp release fees, permit breaches, or access-related costs caused by incorrect information or failure to make arrangements may be passed on to the customer.

Where the service includes loading or unloading, you must tell us about any item that requires special handling, including pianos, safes, antiques, glass, artwork, or heavy machinery. We may require additional labour, equipment, or time for such items. If special handling is needed and not disclosed, we are not responsible for extra delays, damage, or inability to complete the move as originally planned.

Waste regulations and disposal
Where we agree to remove unwanted items, packaging, or general waste as part of a man and van removal service, the customer confirms that all waste presented for collection is owned by them or that they are authorised to arrange its disposal. Waste must be accurately described. We do not accept responsibility for items that the customer has misdescribed, concealed, or presented as ordinary household waste when they are in fact hazardous, commercial, or regulated waste.

We operate in accordance with applicable UK waste laws and regulations. This means that waste may only be transported, handled, or disposed of by lawful and authorised means. The customer must not ask us to dispose of items that are prohibited, dangerous, or subject to special controls unless we have expressly agreed in advance and are legally able to do so. If waste contains materials such as asbestos, chemicals, oils, clinical waste, batteries, gas cylinders, or electrical goods requiring specialist treatment, the customer must disclose this before booking.

If we reasonably believe that waste has been misclassified, illegally deposited, fly-tipped, or presented in a way that may breach waste regulations, we may refuse collection and notify the relevant authorities where required by law. The customer is responsible for any penalties, losses, or claims arising from their breach of waste law, inaccurate declarations, or failure to obtain necessary permissions. Disposal receipts, transfer notes, or similar records may be retained where applicable and provided if required by law or operational process.

Force majeure, termination, and governing law
We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, road traffic incidents, accidents, strikes, illness, power failures, legal restrictions, or acts of third parties. In such cases, we may suspend performance, rearrange the booking, or cancel the job without liability for indirect losses. If a job cannot continue safely, we may stop work and charge for the portion completed up to that point.

We may terminate or refuse ongoing services if the customer behaves abusively, provides false information, insists on unsafe practices, fails to pay, or otherwise prevents us from completing the work lawfully and safely. If termination occurs due to the customer’s breach of these terms, any sums already paid may be retained to the extent required to cover work completed, reserved resources, or losses incurred. Rights and remedies available under these terms are cumulative and do not affect any rights available under law.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. This legal page forms part of the agreement between the customer and us and is intended to operate fairly and transparently. By using our service, you acknowledge that you have read, understood, and agreed to these terms.